COVERAGE WINDOW : 8am-5pm, Standard business days excluding HP holidays
RESPONSE TIME : Next business day
WARRANTY DURATION: 3 Years
* An authorised representative will arrive at the user"s site to begin hardware maintenance service the next day after the service request has been logged and for which there is a contracted coverage window
* Available during business hours of 8.00am to 5.00pm Monday to Friday excluding public holidays
* Only available for locations with 80kms of an authorised service provider unless agreed otherwise by HP
For HP commercial and consumer products, accidental damage protection is limited to 3 parts per product per calendar year with excess of A$60.50 inc gst) per claim.