Returns Policy
Return and credit of goods where
LWT is not at fault
LWT has a 7 day product return policy where LWT is not as fault. When
returning goods for credit please contact Returns Department at
returns@lwt.com.au or call 1300 550 717 to obtain a Return Authorisation number
(RA). RA numbers for warranty and credit returns are valid for 14 working
days only. All products returned for credit must be in pristine, unopened
condition with all seals intact. Opened, damaged or soiled product will not be
accepted*.
LWT will pass on any restocking
fee charge by its suppliers to the company where a good is returned and it is
not LWTs fault. Restocking fees range up to 20% of the total cost of the good.
All inward freight will be the responsibility of the sender. LWT will not cover
the cost of freight. Please return the product to our warehouse (see details
below) with the RA number clearly written on a sticky label on the outside of a
shipping carton - do not write or attach anything directly on the product or its
boxing – damaging the carton may make it
unreturnable. If the RA number cannot be identified the product will be returned
immediately at your expense.
LWT accepts no responsibility
for loss or damage occurring in transit or return.
Any refunds will not be paid until such time as goods returned have been
receipted in our warehouse and inspected. This process normally takes 1-2 weeks.
Once this is completed a refund amount excluding any restocking fees, freight or
other costs will be made. Refunds will not be paid on goods that have been
opened, damaged or soiled.
* If you’re return does not meet our requirements but you feel you should be
able to return it please call LWT management for our consideration on 1300 550
717. Higher restocking fees may apply for goods that are not in pristine
condition.
Special Conditions
Products supplied on a "No Return" basis can not be returned to LWT unless the
product is faulty within the warranties imposed by statute and which cannot be
excluded by agreement.
Replacement of items where LWT has provided incorrect goods
LWT takes full responsibility for the replacing of goods where it has provided
incorrect goods. When returning goods
please contact the Returns Department at returns@lwt.com.au to obtain a Return
Authorisation number (RA). Where possible products returned for replacement must
be in pristine, unopened condition with all seals intact. Opened, damaged or
soiled product may not be accepted.
All freight will be the responsibility of LWT. Goods will be picked up and
returned to our warehouse (see details below) with the RA number clearly written
on a sticky label on the outside of a shipping carton - do not write directly
onto the product or its boxing – damaging the product may make it unreturnable.
If the RA number cannot be identified the product will be returned immediately
at your expense.
Any refunds will not be paid until such time as goods returned have been
receipted in our warehouse and inspected. This process normally takes 1-2 weeks.
Once this is completed a refund amount excluding any restocking fees, freight or
other costs will be made. Refunds will not be paid on goods that have been
opened, damaged or soiled.
Damaged on Arrival or Dead On Arrival Products (DOA)
Should a LWT product be received which is dead or damaged on arrival, please
notify LWT Returns Department immediately to receive an RA number.
All freight will be the responsibility of LWT. Goods will be picked up and
returned to our warehouse (see details below) with the RA number clearly written
on a sticky label on the outside of the shipping carton - do not write directly
onto the carton – damaging the carton may make it unreturnable. If the RA number
cannot be identified the product will be returned immediately at your expense.
LWT will replace the product within five working days of its receipt, (although
exceptions to this may occur from time to time). Replaced products will be
returned in their original packaging. If a product returned as "dead on arrival"
is found not to be faulty, you (the customer) will be charged a no-fault fee of
$100.
Warehouse:
LWT Systems
6/27 Thornton Crescent
Mitcham VIC 3132
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