Serial Number/s (For Multiple Serials Separate by Commas)*:
If you can't locate the serial number please call our service team on 1300 556 788.
Repair Type*:
Onsite Repair at commercial/school sites
Pickup from commercial/school site and return
Auspost Return to Base Labels (Residential)
Drop off / pickup from LWT 10 Kingston Park Ct, Knoxfield, VIC
Room Location:
Please where possible ensure that reception knows the location of the unit for repair
Fault Description*:
Please be specific with fault description -
Vague descriptions may delay your job, incorrect descriptions may lead to you being charged for the job.
Please provide as much detail as possible eg. If the screen is not working are their any lights on the unit?
If this is in regards to battery faults, if possible please provide the Microsoft Battery Report click here for information on how to run.
Please make sure you turn off bitlocker when lodging a repair job.
For devices that are Autopilot enrolled, if a motherboard is replaced, please unenroll the device.
Any Troubleshooting Done*:
Claim Type*:
iBroker
Protect IT
Acer
Lenovo Insurance
Lenovo Education Warranty with drop/spill cover
Protectsure
HP ADP
ASUS
Who will be paying the excess?*:
Company/School
Owner (If there is no excess, we won't charge you)
If the owner will be paying the excess, please make sure their details are filled in.
Please attach a photo of the device's serial number.
Photo can be from one of the following (provided they show the serial number):
the lowercase
BIOS
system info/window command prompt
HP support assistant
This is a HP requirement.